DIYTel Website Terms of Use

Last Updated: June 17, 2025
Effective Date: June 17, 2025

1. WEBSITE TERMS OVERVIEW

These Website Terms of Use ("Terms") govern your use of the DIYTel website (https://diytel.ca) and any related websites, mobile applications, or online services operated by DIYTel. By accessing or using our website, you agree to be bound by these Terms.

Website Services Covered:
- Public website content and information
- Customer portal and account management
- Online service ordering and configuration
- Support ticket system and knowledge base
- Marketing materials and resources

2. ACCEPTANCE OF TERMS

2.1 Agreement to Terms
By accessing or using the DIYTel website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our website.

2.2 Modifications to Terms
DIYTel reserves the right to modify these Terms at any time. We will provide notice of material changes by:
- Posting updated Terms on our website
- Sending email notifications to registered users
- Displaying prominent notices on affected pages
- Providing 30 days' notice for significant changes

Continued use of the website after changes constitutes acceptance of the modified Terms.

2.3 Additional Terms
Specific services may be subject to additional terms and conditions, including:
- Service-specific terms of service
- Privacy policies and data processing agreements
- Third-party integration terms
- Promotional terms and conditions

3. WEBSITE ACCESS AND USE

3.1 Permitted Use
You may use the DIYTel website for:
- Learning about our telecommunications services
- Managing your DIYTel account and services
- Accessing customer support resources
- Downloading authorized materials and documentation
- Communicating with our sales and support teams

3.2 Account Registration
Customer Portal Access:
- Accurate registration information required
- One account per customer or business entity
- Responsibility for account security and confidentiality
- Immediate notification of unauthorized access

Account Requirements:
- Valid email address and contact information
- Legal capacity to enter into binding agreements
- Compliance with all applicable laws and regulations
- Authorization to act on behalf of business entity (if applicable)

3.3 Prohibited Activities
You may not use the DIYTel website to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful, offensive, or illegal content
- Attempt to gain unauthorized access to systems
- Interfere with website operation or security
- Collect user information without authorization
- Engage in commercial activities without permission
- Impersonate DIYTel or its representatives

4. INTELLECTUAL PROPERTY RIGHTS

4.1 DIYTel Content Ownership
Website Content:
- All text, graphics, logos, and images are owned by DIYTel
- Software, applications, and technical documentation
- Trademarks, service marks, and trade names
- Proprietary business information and processes

Protected Materials:
- Copyright protection for original content
- Trademark protection for DIYTel branding
- Trade secret protection for proprietary information
- Patent protection for technical innovations

4.2 Limited License to Users
DIYTel grants you a limited, non-exclusive, non-transferable license to:
- Access and use the website for permitted purposes
- Download materials for personal or business use
- Print pages for reference and record-keeping
- Share links to publicly available content

License Restrictions:
- No modification or derivative works
- No commercial redistribution without permission
- No removal of copyright or proprietary notices
- No reverse engineering of software or systems

4.3 User-Generated Content
Content Submission:
- Users may submit content through contact forms, support tickets, and feedback systems
- Submission grants DIYTel license to use content for business purposes
- Users retain ownership of their original content
- DIYTel may moderate, edit, or remove user content

Content Standards:
- Must be accurate and not misleading
- Cannot violate third-party rights
- Must comply with applicable laws
- Cannot contain harmful or offensive material

5. PRIVACY AND DATA PROTECTION

5.1 Information Collection
Website Analytics:
- Traffic patterns and usage statistics
- Browser and device information
- IP addresses and geographic location
- Page views and navigation paths

Customer Information:
- Account registration and profile data
- Service usage and performance metrics
- Support communications and feedback
- Billing and payment information

5.2 Cookie Policy
Essential Cookies:
- Required for website functionality
- Session management and security
- User preference storage
- Cannot be disabled

Analytics Cookies:
- Website performance monitoring
- User experience optimization
- Traffic analysis and reporting
- Can be controlled through browser settings

Marketing Cookies:
- Personalized content delivery
- Advertising effectiveness measurement
- Social media integration
- Opt-in consent required

5.3 Data Protection Compliance
Privacy Principles:
- Transparent data collection and use
- Purpose limitation and data minimization
- Consent management and user control
- Secure data storage and transmission

Regulatory Compliance:
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Provincial privacy legislation
- General Data Protection Regulation (GDPR) where applicable
- California Consumer Privacy Act (CCPA) for California residents

6. WEBSITE AVAILABILITY AND PERFORMANCE

6.1 Service Availability
Uptime Commitment:
- Best effort to maintain website availability
- Planned maintenance with advance notice
- Emergency maintenance as required
- No guarantee of uninterrupted service

Maintenance Windows:
- Scheduled during low-traffic periods
- 24-48 hour advance notice when possible
- Status updates during maintenance
- Alternative access methods when available

6.2 Performance Standards
Website Performance:
- Optimized for common browsers and devices
- Mobile-responsive design
- Fast loading times and navigation
- Accessibility compliance efforts

Technical Requirements:
- Modern web browser with JavaScript enabled
- Stable internet connection
- Cookies and local storage enabled
- PDF reader for document downloads

6.3 Third-Party Integrations
External Services:
- Payment processing systems
- Customer support platforms
- Analytics and monitoring tools
- Social media and marketing platforms

Integration Limitations:
- Third-party service availability may affect website functionality
- External service terms and privacy policies apply
- DIYTel not responsible for third-party service issues
- Alternative methods available when possible

7. DISCLAIMERS AND LIMITATIONS

7.1 Website Content Disclaimers
Information Accuracy:
- Website content provided "as is"
- Information subject to change without notice
- No guarantee of completeness or accuracy
- Users should verify important information

Service Descriptions:
- General service information and capabilities
- Specific service terms may vary
- Actual service availability subject to technical feasibility
- Pricing and features subject to change

7.2 Limitation of Liability
Liability Limitations:
- Maximum liability limited to $1,000 CAD
- No liability for indirect or consequential damages
- Exclusion of lost profits, data, or business opportunities
- Force majeure and third-party service exclusions

Website-Specific Limitations:
- No liability for website downtime or performance issues
- No responsibility for user-generated content
- No guarantee of data backup or recovery
- Limited liability for security breaches

7.3 Indemnification
User Indemnification Obligations:
- Defend DIYTel against claims arising from user's website use
- Cover costs and damages from user's violations
- Compensate for intellectual property infringement
- Cooperate in defense of third-party claims

8. TERMINATION AND SUSPENSION

8.1 User Termination Rights
Voluntary Termination:
- Users may stop using the website at any time
- Account deletion available upon request
- Data export options for registered users
- No penalties for voluntary termination

8.2 DIYTel Termination Rights
Grounds for Termination:
- Violation of website terms of use
- Illegal or harmful activities
- Abuse of website resources or systems
- Non-payment of service fees (for customers)

Termination Procedures:
- Notice provided when possible
- Immediate termination for serious violations
- Data retention according to privacy policy
- Appeal process for disputed terminations

8.3 Effect of Termination
Post-Termination:
- Access to website and services ends
- User obligations survive termination
- Data handling according to retention policies
- Outstanding obligations remain due

9. DISPUTE RESOLUTION

9.1 Governing Law
Legal Framework:
- Governed by laws of British Columbia, Canada
- Federal laws of Canada apply
- Disputes resolved in British Columbia courts
- No class action lawsuits permitted

9.2 Dispute Resolution Process
Informal Resolution:
- Direct communication encouraged
- Good faith negotiation required
- 30-day informal resolution period
- Escalation to formal procedures if needed

Formal Procedures:
- Binding arbitration for commercial disputes
- Small claims court for appropriate matters
- Mediation services available
- Legal representation permitted

9.3 Limitation Periods
Time Limits:
- Claims must be brought within one year
- Discovery rule applies to hidden issues
- Statutory limitations may apply
- Prompt notification required for disputes

10. CONTACT INFORMATION

Website Support:
- Email: web-support@diytel.ca
- Phone: +1 604-635-0700
- Hours: Monday-Friday, 6:00 AM - 6:00 PM PT

Legal and Compliance:
- Email: legal@diytel.ca
- Privacy Officer: privacy@diytel.ca
- Abuse Reports: abuse@diytel.ca

Mailing Address:
DIYTel Website Terms
A-33771 George Ferguson Way, #329
Abbotsford, BC V2S 2M5
Canada

These Website Terms of Use ensure clear guidelines for using DIYTel's online presence while protecting both user rights and business interests.