DIYTel Domain Name Registration Agreement

Last Updated: June 17, 2025
Effective Date: June 17, 2025

1. AGREEMENT OVERVIEW

This Domain Name Registration Agreement ("Agreement") governs the registration, renewal, and management of domain names through DIYTel's domain registration services. By registering a domain name through DIYTel, you agree to be bound by this Agreement, ICANN policies, and applicable registry terms.

Parties:
- Registrant: The individual or entity registering the domain name
- DIYTel: The ICANN-accredited registrar providing domain registration services
- Registry: The organization operating the top-level domain (TLD)

2. DOMAIN REGISTRATION PROCESS

2.1 Registration Requirements
Eligibility:
- Legal capacity to enter into binding agreements
- Accurate and complete contact information
- Compliance with registry-specific requirements
- No intent to infringe intellectual property rights

Required Information:
- Full legal name (individual or business entity)
- Complete mailing address
- Valid email address and phone number
- Administrative and technical contact details

2.2 Registration Procedure
Domain Availability:
- Real-time availability checking
- First-come, first-served basis
- No guarantee of availability until payment processed
- Reserved names not available for registration

Registration Completion:
- Payment processing and verification
- Registry submission and approval
- WHOIS database publication
- Registration confirmation and documentation

2.3 Registration Periods
Standard Terms:
- Minimum registration: 1 year
- Maximum registration: 10 years (registry dependent)
- Renewal in 1-year increments
- Grace periods as defined by registry policies

3. FEES AND PAYMENT TERMS

3.1 Registration Fees
Standard Pricing:
- .com domains: $15.99 CAD/year
- .ca domains: $19.99 CAD/year
- .org domains: $17.99 CAD/year
- Premium domains: Market pricing

Additional Fees:
- Privacy protection: $9.99 CAD/year
- Domain transfers: $25.00 CAD
- Expedited processing: $50.00 CAD
- Restoration fees: $150.00 CAD + registry fees

3.2 Payment Terms
Payment Methods:
- Credit cards (Visa, MasterCard, American Express)
- PayPal and electronic transfers
- Wire transfers for large orders
- Cryptocurrency (Bitcoin, Ethereum) accepted

Billing Cycle:
- Annual billing in advance
- Auto-renewal available (recommended)
- 30-day grace period for renewals
- Late fees apply for overdue payments

3.3 Refund Policy
Registration Refunds:
- 5-day full refund period for new registrations
- No refunds after 5-day period
- Registry fees non-refundable
- Processing fees may apply

Special Circumstances:
- Technical failures during registration
- Registry rejection of registration
- Duplicate registrations (DIYTel error)
- Fraudulent transactions

4. REGISTRANT RIGHTS AND RESPONSIBILITIES

4.1 Registrant Rights
Domain Control:
- Exclusive right to use registered domain name
- Control over DNS settings and name servers
- Right to transfer domain to another registrar
- Right to modify contact information

Information Access:
- Access to domain management tools
- WHOIS information updates
- Registration history and documentation
- Renewal and expiration notifications

4.2 Registrant Responsibilities
Information Accuracy:
- Maintain accurate and current WHOIS information
- Update contact details within 15 days of changes
- Respond to registrar verification requests
- Ensure authorized use of contact information

Compliance Obligations:
- Comply with ICANN policies and procedures
- Respect intellectual property rights
- Use domain for lawful purposes only
- Respond to legitimate dispute proceedings

Payment Obligations:
- Pay all registration and renewal fees on time
- Maintain current payment information
- Notify registrar of billing disputes promptly
- Accept responsibility for all domain-related charges

5. ICANN AND REGISTRY COMPLIANCE

5.1 ICANN Policies
Applicable Policies:
- Registrar Accreditation Agreement (RAA)
- Uniform Domain Name Dispute Resolution Policy (UDRP)
- Transfer Policy and procedures
- WHOIS Data Reminder Policy

Policy Updates:
- Automatic incorporation of ICANN policy changes
- Notification of significant policy modifications
- Compliance monitoring and enforcement
- Registrant education on policy requirements

5.2 Registry Requirements
TLD-Specific Rules:
- Country-code TLD eligibility requirements
- Sponsored TLD restrictions and policies
- New gTLD registry agreements
- Premium domain pricing and allocation

Registry Services:
- DNS resolution and management
- WHOIS database maintenance
- Registry lock services
- Sunrise and landrush periods

6. DOMAIN MANAGEMENT SERVICES

6.1 DNS Management
Included Services:
- DNS hosting and management
- Name server configuration
- A, CNAME, MX record management
- DNS propagation monitoring

Advanced Features:
- DNSSEC support and management
- Geographic DNS routing
- Load balancing and failover
- API access for bulk management

6.2 Domain Protection Services
Security Features:
- Registrar lock protection
- Two-factor authentication
- Domain monitoring and alerts
- Unauthorized change prevention

Privacy Protection:
- WHOIS privacy service available
- Contact information masking
- Proxy contact services
- Spam and solicitation reduction

7. DOMAIN TRANSFERS

7.1 Incoming Transfers
Transfer Requirements:
- Domain unlocked at current registrar
- Valid authorization code (EPP code)
- Administrative contact verification
- 60-day transfer lock compliance

Transfer Process:
- Transfer request submission
- Losing registrar confirmation
- Registry approval and completion
- New registration period added

7.2 Outgoing Transfers
Transfer Authorization:
- Registrant request required
- Identity verification procedures
- Authorization code generation
- Transfer confirmation process

Transfer Restrictions:
- 60-day lock after registration or transfer
- Pending legal proceedings
- Outstanding payment obligations
- Registry-specific restrictions

8. DOMAIN RENEWAL AND EXPIRATION

8.1 Renewal Process
Automatic Renewal:
- Auto-renewal service available
- Credit card or account billing
- 30-day advance notification
- Grace period for failed payments

Manual Renewal:
- Customer portal renewal options
- Email and phone renewal support
- Multiple payment methods accepted
- Renewal confirmation provided

8.2 Expiration and Grace Periods
Expiration Timeline:
- Domain expires at end of registration period
- 30-day renewal grace period
- 30-day redemption grace period
- 5-day pending delete period

Grace Period Services:
- Domain continues to resolve during grace period
- Standard renewal fees during grace period
- Redemption fees during redemption period
- No guarantee of recovery after pending delete

9. DISPUTE RESOLUTION

9.1 UDRP Proceedings
Uniform Domain Name Dispute Resolution Policy:
- Trademark-based domain disputes
- Bad faith registration and use
- Confusingly similar domain names
- Legitimate interests defense

UDRP Process:
- Complaint filing with approved providers
- Response period and procedures
- Panel selection and decision
- Implementation of panel decisions

9.2 Other Dispute Mechanisms
Court Proceedings:
- Mutual jurisdiction clauses
- Registrant domicile jurisdiction
- Registry jurisdiction for technical disputes
- Injunctive relief availability

Alternative Dispute Resolution:
- Mediation services available
- Arbitration for commercial disputes
- Industry-specific dispute procedures
- Settlement negotiation support

10. LIMITATION OF LIABILITY

10.1 Registrar Liability Limitations
Service Limitations:
- No guarantee of domain availability
- No warranty of uninterrupted service
- Registry and ICANN policy compliance required
- Technical limitations acknowledgment

Liability Cap:
- Maximum liability limited to registration fees paid
- No liability for indirect or consequential damages
- Force majeure and third-party limitations
- Insurance coverage where applicable

10.2 Registrant Indemnification
Indemnification Obligations:
- Defend DIYTel against third-party claims
- Cover costs of legal proceedings
- Compensate for damages and losses
- Cooperation in defense of claims

11. TERMINATION AND SUSPENSION

11.1 Termination Rights
DIYTel Termination Rights:
- Non-payment of fees
- Breach of agreement terms
- ICANN or registry violations
- Fraudulent or illegal activity

Registrant Termination Rights:
- Voluntary cancellation with notice
- Transfer to another registrar
- Non-renewal at expiration
- Dispute resolution outcomes

11.2 Suspension Procedures
Temporary Suspension:
- Investigation of violations
- Court orders and legal proceedings
- Registry lock requests
- Security threat response

Suspension Notice:
- Advance notice where possible
- Reason for suspension provided
- Cure period for correctable violations
- Appeal and review procedures

12. CONTACT INFORMATION

Domain Services Team:
- Email: domains@diytel.ca
- Phone: +1 604-635-0700
- Transfer Support: transfers@diytel.ca
- Address: A-33771 George Ferguson Way, #329, Abbotsford, BC V2S 2M5

Legal and Compliance:
- Legal Issues: legal@diytel.ca
- UDRP Contacts: disputes@diytel.ca
- Abuse Reports: abuse@diytel.ca

This Domain Name Registration Agreement represents DIYTel's commitment to providing reliable, compliant domain registration services while protecting the rights of all parties involved.